FAQ
Frequently asked questions
The stuff people usually want to know before they book. If yours isn’t here, just ask.
Booking and visits
How do I get started?
Book a free 10-minute call, call or text (720) 767-2892, or send a message from the contact page. A rough description is fine. From there we’ll figure out whether it’s a quick fix or something that needs a visit.
Is the first call free?
Yes. It’s a free 10-minute phone call, which is usually enough to figure out what’s going on and what it’ll take.
What are your hours?
Weekdays from 8 to 5. Weekends are by appointment. Calls, texts, and messages get a reply within one business day.
Do you come to me?
Yes. Visits are by appointment around Aurora and the Denver metro. Plenty of problems can also start with a phone call.
Is there a shop where I can drop off my computer?
No, there’s no storefront. Most work happens at your place. If a repair needs more time, I can take the device with me. Same-day or multi-day, we’ll sign a short service agreement first so we’re both clear on the details.
What area do you cover?
I’m based in Aurora and work across the greater Denver area, including Denver, Centennial, Parker, Englewood, Littleton, Highlands Ranch, Lone Tree, Greenwood Village, Lakewood, and Castle Rock. If you’re a little outside that, ask anyway.
Pricing and payment
How does pricing work?
Common jobs have starting prices: device setup from $149, data transfer from $119 (or $90 with a setup), and virus cleanup from $99. Anything not listed is $79 an hour with a one-hour minimum. Repairs and Wi-Fi setups get a quote first. Either way, you’ll know the cost before any paid work starts. The full list is on the Tech Help page.
Do you charge to figure out what’s wrong?
The free 10-minute call often sorts it out. If it needs hands-on time, a diagnostic visit is $59 for up to 45 minutes, and you get a written diagnosis with repair options and prices. The $59 comes off the repair if you go ahead within 14 days.
Are there any extra fees?
Two, and you’ll hear about both when you book: $25 for visits more than about a 30-minute drive away, and $25 for weekend appointments. Parts and equipment are extra too, and you can always buy your own.
What if you find something else while you’re working?
You’ll hear about it before I go any further. Nothing extra gets done or added to your bill without your OK.
What if it isn’t worth fixing?
Then I’ll tell you. If a repair would cost more than about half the price of a comparable new one, replacing it usually makes more sense. I can help you pick something and move your stuff over to it.
How do I pay?
Whatever’s easiest for you: tap to pay with a card or phone when I’m there, an emailed invoice you can pay online, or Zelle. Payment is due when the job is done.
Your devices and data
Will you go through my files?
No. I only open what the job needs, like checking that your photos made it to the new computer. What I see on your devices stays private.
Do you need my passwords?
Sometimes, to sign in to an account during setup. Whenever you can, you’ll type them in yourself. If I do need one, I’ll walk you through the safest way to share it, and you’ll change it once we’re done.
Could I lose my files?
If a job could put your files at risk, we’ll talk about a backup before I start. Your old computer stays with you, and I never erase it unless you ask.
Can you help me pick a new computer?
Yes. Tell me what you use it for and what you want to spend, and I’ll point you to a few options that make sense. Once it arrives, I can set it up and move everything over.
What should I do with my old computer?
Keep it as-is for a week or two in case something got missed. After that, wipe it before you sell, donate, or recycle it, since deleting files doesn’t actually remove them. I can do the wipe during a visit for $39, or leave you simple steps to do it yourself. Colorado doesn’t allow computers in household trash, so recycling goes through an e-waste drop-off.
My computer still runs Windows 10. Is that a problem?
It’s worth dealing with soon. Windows 10 no longer gets regular updates, and home computers only keep getting security fixes through October 2027 if they’re signed up for Microsoft’s Extended Security Updates. I can check whether yours can run Windows 11 and upgrade it, or tell you honestly if it’s time to replace it.
For businesses
Do you work with businesses?
Yes, mostly small offices and home businesses. Some need a one-time project, some want a security check-up, and some want ongoing help. The Business IT page lays out the options, and the questionnaire is the place to start.
Do you offer ongoing support?
Yes. The Monthly Support Plan gives your office a set block of support hours each month, priority help, and a regular check-in, sized to your team. Details are on the Business IT page.
What does a security check-up include?
A look at your accounts, devices, backups, and Wi-Fi. You get a written report with fixes ranked by risk and cost, and we go through it together in a one-hour meeting.
Do you work with Microsoft 365 and Google Workspace?
Yes, both. Setup, cleanup, user accounts, shared files, and multi-factor sign-in.
Didn’t see your question?
Send it my way and I’ll give you a straight answer.